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Community and Reputation Manager UK (m/f/d)

Marketing & Communications
Remote UK
Full Time
Permanent
Experienced Professionals
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Do you love all things reputation, digital engagement and community management, and have a passion for higher education in the UK? If you enjoy driving growth through building, delivering and managing a positive online presence for IU’s UK brand LIBF, this could be the role for you.

We are currently looking for a Community and Reputation Manager (m/f/d) to join our team. This is a full-time permanent position. The role is fully remote within the UK. Additionally, you will have the chance to attend occasional in-person meetings in London and Germany.

Your mission
  • Execute online reputation tasks: Actively manage and maintain LIBF’s online reputation across various platforms, forums and review sites by monitoring mentions and sentiment about our brand and responding promptly and appropriately to messages, wherever they are.
  • Daily interaction and engagement: Engage directly with our online community, handling comments and messages on third party platforms, review sites and support paid social media alongside our Social Media Manager. Address customer reviews and feedback to foster a positive brand image.
  • Support reputation management efforts: Assist in the development and implementation of practical strategies focused on enhancing LIBF’s reputation within the UK market, identifying and utilising opportunities for brand growth.
  • Collaborate on content and PR: Work closely with social media, content, PR and design teams to ensure our brand message is consistent and well-received across all channels, contributing ideas and feedback based on community interactions and developing your own content that resonates and engages this online community.
  • Coordinate reports and provide insights: Regularly compile reports on reputation management activities using data and analytics to measure effectiveness and suggest actionable improvements for ongoing strategies.
  • Leverage external partnerships and cooperations: understand the marketing opportunities available through our partnerships and other third parties. Leverage these to the full to build LIBF’s trust and reputation.
Your profile
  • At least 2 years of experience in marketing, community building, digital engagement and/or reputation management, in-depth knowledge of the UK Higher Education system and a university degree supportive of this role are highly desirable.
  • Exceptional written and verbal communication skills in English with experience in dealing with both positive and negative sentiment, and managing prospects and customers on externally visible platforms.
  • A solid record of applying analytical skills to measure engagement, report campaign effectiveness and deliver ROI.
  • Excellent coordination skills, adept at rallying team members and external stakeholders towards common goals.
  • A creative problem-solver, demonstrating a growth mindset, eager to innovate, and ready to challenge the status quo.
What we offer
  • Be you at IU and LIBF: We support and empower you to achieve your personal and professional goals. After all, your happiness significantly contributes to a positive and productive environment.
  • Mutual Trust: It’s your job; We trust you and give you the greatest possible freedom to organize yourself.
  • Take your knowledge to a new level: Where if not with us? Benefit from free access to all our e-learning platforms, language courses and discounted study programs. With us there is always something new to learn.
  • Rest well: We make an effort every day, but we also take the time to recharge our batteries. Profit from generous holiday entitlements, which increase after 2 years service and after 5 years’ service. With the flexibility to buy and sell annual leave, you can tailor your time off to suit your needs. Additionally, UK residents enjoy the perk of a workplace pension, securing your finances as you rest easy
  • Enjoy your birthday off: Spend it your way! To celebrate, we’re granting you an extra paid vacation day on your special day. If your birthday happens to fall on a non-working day, you can simply take off the next regular work day.

  • Feel the difference: Be part of our Culture of Everyone. A corporate culture in which you can be yourself and which promotes diversity, embraces individuality, and values teamwork and growth. We celebrate our success and see mistakes as learning opportunities. Together as a team.
  • Fun and Wellbeing: Whether you’re looking for a fun night out or a moment of relaxation, you’ll find a perfect balance of excitement and wellness within our diverse community. From unforgettable parties and events organized by our Social Committee to rejuvenating activities led by our Wellbeing Group – there is something for everyone.

In 2023, LIBF joined IU Group, Germany’s largest private university group. Together, we embark on a mission to revolutionize online education. We are pioneers in delivering high-quality education, leveraging technology and innovation to meet the changing needs of students.

You find yourself in this profile and are looking for a new challenge? Then apply online now via our career portal.

If you have any further questions, please feel free to contact Marina at marina.meissner@iu.org.

Actions speak louder than words: We cherish our “Culture of Everyone” and would like to take this opportunity to empathize that we do not tolerate discrimination towards any race, gender, religion, age, sexual orientation or disability. We welcome you as you are and look forward to nurturing our diverse community at the IU!

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We would like to ask you to provide some information about yourself. In addition, you can provide us with your CV, you do not need to write a cover letter. After receiving your application we will contact you as soon as possible.
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